What are the conditions for returning products?

The return request must be submitted within the permitted period, which is 7 days from the date of receiving the shipment from the shipping company.

Any request for return after exceeding the permitted period will not be taken into consideration and will be rejected.

The item must be in the same condition in which it was received and unopened.

The products are carefully packaged so that they are not damaged during shipment.

Electronic refunds will be dealt with in the same method of payment, after deducting any amounts owed by the buyer.

There may be additional conditions set by the seller, so the seller's specific conditions must be reviewed when placing the purchase order.

Refunds are made after receiving the product and making sure that it is eligible for return

Are there any fees in the event of a request to cancel the shipment and return it to the store by the customer?

The fee for returning a shipment at the request of the customer that has not been received is 70 riyals.

Is there a charge if the customer requests to resend a shipment that was returned to the seller because it was not received from the shipping company?

The shipping value is calculated again and paid by the customer before recharging again..

Is it possible to request a return if the shipment has been received but the product is not working properly or is damaged?

Yes, you can, contact us to provide you with the bill of lading and then deliver the shipment in the same condition in which it was received and in the same original packaging to the nearest branch of the shipping company after we receive the shipment, it will be examined, and if it is found that there is a manufacturing defect or damage, the entire value of the order will be refunded, including the value of Shipping.

Is it possible to request a return if the shipment has been received but the product was not the product that was ordered?

Yes, you can. Contact us to provide you with the bill of lading and then deliver the shipment in the same condition in which it was received and in the same original packaging to the nearest branch of the shipping company. After we receive the shipment, the value of the order will be refunded.

In the event that the return request is within the permitted period, the full amount, including the shipping value, will be refunded.

What is the procedure if the shipment is received but I no longer want the product?

In this case, you can request to return the product according to the terms of returning the products.

Contact us to provide you with the bill of lading, then deliver the shipment in the same condition in which it was received and in the same original packaging to the nearest branch of the shipping company. After we receive the shipment, the value of the order will be refunded, deducting the total shipping fees for sending and returning in addition to any fees or taxes applicable to the shipping value.

What is the procedure if I want to return a product that has not yet been shipped?

In this case, you can request to return the product before the shipping process. After that, the full value of the order will be refunded, including the cost of shipping.

What is the procedure if I want to return a product I purchased after the allowed period of 7 days?

In this case, we apologize for accepting the return of the product, unless the product is defective.

What is the method of refunding purchase amounts?

Electronic refunds will be dealt with in the same method of payment, after deducting any amounts owed by the buyer. Note that some payment methods take up to a month to recover the funds.

I do not want to return the product, but I want to exchange it for another type, what is the method?

Unfortunately, we do not offer the exchange process for other products currently, but you can buy the other product after refunding the amount of the returned product.

The original packaging of the product is dirty or broken, can it be returned?

In this case, we apologize for not accepting the return of the product.

Can the product be returned via any shipping company or personally?

Returning the product is possible through any known shipping company to ensure that the product arrives safely and quickly.

What are the procedures for returning a product?

After submitting the return request, you will be contacted via customer service, and a bill of lading will be sent to be printed in 3 copies by the customer, and the shipment will be taken to the nearest office of the shipping company and delivered to them..

Are there products that cannot be returned?

Electrical parts.